Makro pathetic aftersales and customer service

Kindly note that I’m very unhappy with the service rendered to me. I need to contact the Makro store in Gqeberha on a daily basis, multiple times a day. They failed and still fail to provide me with relevant information pertaining to the replacement of the damaged fridge that was delivered to me (after it took 2 weeks of us constantly phoning to get the fridge delivered in the first place). The sales manager, Jose is no where to be found or never heard from again after countless promises to call us back.

I was told that the replacement fridge was handed to the couriers last week Wednesday, 04 Sept 2024) with no valid proof, when I called the courier services (Value express) they had no records of this.

This kind of service, where the client has to repeatedly phone the service provider for an update is ridiculous! it seems no one at Makro Qqeberha has a clue what is going on. On top of all of this, we are sent countless automated emails to rate their service.