Makro Pathetic !!!!

The worst after sales service ever. As a business owner myself it is shocking to see that service or no service can be this poor from a company the size of Makro. I received a computer with an out of the box failure and tried to log a return on the website but the item still shows in transit. After many calls, mails and whatever means of communication I am still stuck with this faulty unit. This after the system was to be updated and a month later my parcel is still in transit, after the courier was to collect 2 weeks ago, after I have spoken to 6 no really 6 !!!! different people with no joy !!! Store manager does not take calls nor return calls !!!!!! What a joke !!!! Maybe the CEO of Makro will deem customers valuable and make contact.