Makro: Pathetic

On 19 January 2019 at 13h02, I took my Laptop to Makro Gape Gate M19. I purchased the laptop on 29 July 2018. The laptop has a 2 year warantee and I experienced troubles with the laptop within 6 months). I took it back to Makro as I was not happy with the product (task disk manager 100% access. hard faulty. unit is very slow from the beginning). They told me that they would send it in for repairs. I received an sms on 1 Feb 2019 with an assessment reference number ( ********** ). It is 11 Feb 2019 and I still haven’t received further information regarding my laptop. Makro Cape Gate fail to answer their phones (I’ve been calling every day for the past 3 weeks - with NO ANSWER from their side).