AW
Andre W
1 reviews | Active since Jul 2011
19 Sept 2023, 17:59
Makro passes the buck!
On the 31st March 2023 I purchased a Fitbit Charge 5 from Makro. 2 weeks ago it stopped working.
I took it to Makro but they insisted I contact Fitbit themselves.
Fitbit rejected the warranty claim even though the watch was less than 6 months old. They gave no reason.
I took the watch back to Makro today and they booked it in.
This afternoon they called me to come collect the watch saying they cannot honour the warranty and I must take it to Fitbit. Fitbit do not have any offices in this country.
I purchased the watch from Makro and expect them to honour the warranty.
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Andre W's updateReviewer Update
21 Sept 2023, 08:25It turns out that Makro sold this Fitbit to a customer in November 2021. The customer registered the watch with Fitbit and then returned it to Makro.
Makro then resold the watch to me in March 2023 as new.
This is why Fitbit is rejecting the warranty.
Makro needs to explain why they are selling used goods.
They also need to refund me 100% of my costs.
Makro then resold the watch to me in March 2023 as new.
This is why Fitbit is rejecting the warranty.
Makro needs to explain why they are selling used goods.
They also need to refund me 100% of my costs.
AW
Andre W's update21 Sept 2023, 08:25
Reviewer Update
It turns out that Makro sold this Fitbit to a customer in November 2021. The customer registered the watch with Fitbit and then returned it to Makro.
Makro then resold the watch to me in March 2023 as new.
This is why Fitbit is rejecting the warranty.
Makro needs to explain why they are selling used goods.
They also need to refund me 100% of my costs.
Makro then resold the watch to me in March 2023 as new.
This is why Fitbit is rejecting the warranty.
Makro needs to explain why they are selling used goods.
They also need to refund me 100% of my costs.