SP
SUE P
1 reviews | Active since Apr 2013
25 Feb 2019, 11:18
Makro part 2 - still more inefficient !
Makro - part 2 - I have been in communication since 1 DECEMBER regarding my refund - they responded on my last Hellopeter review ( thanks ...) - and STILL NO REFUND !!!! Apparently it was not processed due to an IT error - which has been "sent to the developers " - which DOES NOT HELP ME !!!! I do not have the TV , I cancelled the order , MAKRO MESSED IT UP - why am I being penalised for inefficient, *********** , in-everything service ?
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Makro's replyOfficial
25 Feb 2019, 11:32Good day Sue
Thank you for your feedback. Allow me to apologize for the poor service experienced from our online team. This is definitely not the type of experience, we want our customers to have. I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience online, in store or when calling our support center. We will ensure that your feedback is taken to our finance department and the poor work is addressed.
Kind Regards,
Otsiele Boikannyo
Thank you for your feedback. Allow me to apologize for the poor service experienced from our online team. This is definitely not the type of experience, we want our customers to have. I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience online, in store or when calling our support center. We will ensure that your feedback is taken to our finance department and the poor work is addressed.
Kind Regards,
Otsiele Boikannyo
Makro's reply25 Feb 2019, 11:32
Official
Good day Sue
Thank you for your feedback. Allow me to apologize for the poor service experienced from our online team. This is definitely not the type of experience, we want our customers to have. I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience online, in store or when calling our support center. We will ensure that your feedback is taken to our finance department and the poor work is addressed.
Kind Regards,
Otsiele Boikannyo
Thank you for your feedback. Allow me to apologize for the poor service experienced from our online team. This is definitely not the type of experience, we want our customers to have. I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience online, in store or when calling our support center. We will ensure that your feedback is taken to our finance department and the poor work is addressed.
Kind Regards,
Otsiele Boikannyo