Makro Parking Security

Overall I love Makro, I always get what I want and shopping is hassle-free.

However this time I did experience a bit of a setback when visiting the location in Ottery.

On Friday afternoon 8 April 2022 between 16:30 and 17:00 when exiting the store I loaded my groceries into my trunk, and when finished there was no parking attendant to take my trolly back so I took it back to the trolly bay where all the attendants stood and chatted to each other. Upon coming home about an hour and a half later, I discovered my laptop bag was no longer in the trunk.

I phoned the store and they looked at the CCTV camera, it was confirmed and I saw the video myself when I took my trolly in the less than a minute it took, a polo stopped behind my car and they opened the car and took my laptop, driving away.

Later when reporting it to the Police they confirmed, that the same thing happened less than two weeks ago at the same store location.

So here is my dilemma, where was your security, on the camera you can clearly see two guards sitting less than 15m from my car looking away from the parking lot and chatting with each other. And where are the people that take your trolly back to the trolly bay so that the customer does not have to do it themself, even though I prefer to push the trolly to the car myself and unload everything by myself, I still feel someone needs to take it when I am finished, or do you just leave it in the parking lot, making your parking area look untidy?

The security did help me to confirm and see what happened and later during the day when I had to replace my laptop and other items that were in the bag the manager did give me a bit of a discount on a laptop, tablet, bag and power bank that I needed to replace immediately, can't wait for the insurance to payout.

I just want to know how are you addressing this problem? If this is the second time it happened in a span of two weeks? What are you doing to ensure the safety of your customers?