Makro paid and no product or response received

I am very disappointed in the online service or non-service received. I ordered school stationery for my children, 2 weeks before school started and to date, it still has not arrived. I have had to buy a second set of stationery from another supplier and Have tried to contact Makro via email and customer call center. no one replies to my emails and the calls are always offline. I have requested a refund, and am still waiting for a response. I serves me no purpose to receive the stationary any more, yet can not get into contact with them. I have come to a financial lost and feel I have been ****med by Makro. yet I daily receive makro catelouges.