Makro own me a refund 40 days and waiting.....

Makro are a disgrace. Laptop ordered the 27th November. By the 20th December still no laptop as was lost between Makro and courier (DSV). I then cancelled the order as could not rely on Makro/DSV to for-fill the order in time for Christmas day for my sons present and then went to shops and bought a separate laptop. I was informed laptop refund would take 7-14 days. Well after multiple calls/emails to Makro over christmas period I still have not received my refund as DSV still has the laptop. Makro say they will not refund me till they get the laptop from DSV. Absolutely ridiculous the item was paid for over 40 days ago, the issue is between Makro/DSV. Makro never return calls, the customer service I have received is shocking. Makro you are a disgrace, would you at least return one of my calls