TVDW
Tiaan Vand Der Walt

1 reviews | Active since May 2013

30 Nov 2016, 12:08

Makro Overselling stock and now I don't have a fridge! MAK265001

<p>My fridge broke last week Thursday. I decided to buy a new one on Friday as they had a good special on a Samsung fridge.</p> <p> </p> <p>Before I bought it online I phoned the Strubensvalley Makro store and asked them that if I order now, when can I expect to come and collect. I was told I could come and pick it up that afternoon but they will send me an sms to confirm once ordered.</p> <p>I then placed my order and paid online but never received an sms to confirm that I can pick up. I phoned them again and they said I can definitely pick it up saturday morning.</p> <p> </p> <p>I arranged a vehicle for saturday and when I showed up at Makro I got told, sorry it will only be ready for collection later that day. THEN Sunday came and it was still not ready!!</p> <p> </p> <p>On Monday I phoned Makro again to follow up. They then informed me that they have over sold the product and do not have stock. They also said that they will have new stock by wednesday. Today(Wednesday) I phoned them again to find out if its ready for collection. </p> <p><br />Surprise surprise!!!! They told me it will likely be there on monday. So now I am sitting without a fridge for more than a week because Makro cannot manage their stock and make empty promises time after time!</p> <p> </p> <p>This is rediculus!</p>

0
Replies (1)
Makro
Makro's reply07 Dec 2016, 08:01
Official

Thank you for informing us why our service did not meet with your expectations.

I believe you have already collected your order on Sunday.

Please accept our apology for any inconvenience caused.

I hope you will have only positive shopping experiences at Makro in future.

Regards

Mmule Moropa