Makro - outstanding order

I have placed an order on Makro for the first time, but this will be the last time. The order was placed on 16 Feb and delivery scheduled for 22 Feb. The tracking information got stuck on the 21 Feb, stating order packed, since then I made numerous calls to find out what happened to my order, consultants very helpful to say they are escalating it and requested that I will get feedback via sms or e-mail. Nothing happened so far - unresolved. I am frustrated and very disappointed. Just glad that the order is only R600 and that I did not order a more expensive item...... I am a Takealot client for many years now and have recently ordered and received a 70 inch TV, have never experienced poor service from them. So Makro sort your issues out, but you lost me as a potential client.