Makro out of box guarantee policy unreasonable

********** experience. Bought brand new AEG 7kg front loader washing machine on 01 May 2018. Was delivered to my house on 02 May 2018 aprox 15:00. Machine broke morning of 17 May 2018 and I contacted Makro immediately. As it is 15x days after delivery and NOT 14x days, Makro is refusing to exchange and booked a service with AEG. AEG technician arrived Saturday afternoon 19 May, and cannot sort out the problem and needs spares... machine will MAYBE be fixed by Wednesday 23 May. I do not want a brand new machine to be serviced and already fixed only 2x weeks after purchase.