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Tahir M

1 reviews | Active since Jul 2020

07 Nov 2020, 11:03

Makro Ottery TV Set

Makro Ottery.

I purchased a Premium QLED TV @ R11 499. on 26th Oct I logged a complaint regarding the TV Set& in less than 1 month the TV set had Condensation and heating up rather unnatural. It's the 7th Nov & Iv been informed my area is high risk & a technician cannot be sent out. No contact has been made with me. ( Besides the Sales ) guy who sold me the TV set. Paying R11 499 for a Faulty TV is unacceptable @ Makro. Makro Ottery is by far the worst place to purchase any Appliances or Electronic devices! I'm returning this TV set and Want my Money back! Thank you. I have all emails & slips thereof.

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Replies (2)
Makro
Makro's reply07 Nov 2020, 14:08
Official
Good day Tahir,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
TM
Tahir M's update07 Nov 2020, 18:04
Reviewer Update
Good evening

Thank you for your response & support. My complaint has been sorted out.
Full refund in cash.


Thank you