KM
Kamasho M

1 reviews | Active since Jul 2011

07 Nov 2019, 18:22

MAKRO OTTERY PLEASE RESPOND TO MY QUERY

After consulting the Section Sales Attendant, I bought a 3 x 3 Ozark Trail Gazebo. I specifically indicated the Gazebo was for external use at the Markets I participate and was shown and advised that the Ozark was on a special, so I bought it. I later discovered (after delivery) that there was an enclosed information leaflet which advised as one "WARNING" NOT TO BE USED IN ANY RAIN........... I raised the matter with Makro's Customer Services; they acknowledged receipt (October 24, 2019) asking if I had returned the Gazebo and promised they will raise it with the store. I responded on the same day to Thapelo Kagiso, the Customer Services who had originally written advising that I had not returned the Gazebo. That was the last I had of Makro till today. I want a response and more importantly a Gazebo roof that is rain friendly - whats a Gazebo for if its not outside weather friendly? I am not asking for a 'Storm Friendly Gazebo'............. If I had been advised adequately by the Consultant and/or the leaflet availed before paying I would have not bought it or any other Gazebo that is not outside weather conditions friendly. THAT WAS ONE OF THE REASONS I BOUGHT A GAZEBO; the other reason was to have shelter from the sun. Can Makro please respond - I regard them highly but with this............

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Replies (1)
Makro
Makro's reply08 Nov 2019, 10:58
Official
Good Day Kamasho,

Thank you for bringing this matter to our attention and for taking our call.

Kindly accept our humblest apologies for the inconvenience this matter has caused you. As per our telephone conversation, we will call you later to get the Makro Card Number so we can contact the store for them to assist in this regard and as soon as feedback is received, we will contact you.

Please be advised that feedback will be relayed within 48 working hours.

Kind Regards,
Makro Hello Peter Team