MAKRO OTTERY PATHETIC SERVICE

I placed an order on the 18 January 2025. My ETA was 24 January. I received an email stating that there was a delay. No mention of when the new ETA would be. I followed up telephonically twice, sent several emails and received no response. I went into the store and indicated what my problem was only to be told that the item was supp**** by a 3rd party service provider. I was told that part 2 of my order was going to be delivered and I have still not received my item. I have not received my refund yet as well. Makro Market Place Ottery 3rd Party online service is pathetic. You as the customer has to do all the running around. The customer's complaints do not get attended to - you have to follow up constantly.