Makro Ottery HP laptop **** warranty

Purchased HP laptop which comes with a Pinnacle warranty. So there was some lines running across the screen which I noticed.. Took it in to Makro for an exchange and the customer service lady informed me that there is a crack on the screen and the warranty is now void. Refered me to the sales guy that helped with the initial sale of the device. He tried calling Pinnacle where they were unable to assist him. He then told me to contact Ensure IT myself as the lines were busy. Eventually I called Ensure where the lady told me I would have to pay 450 just for them to look at the device. This is where I knew that the warranty was good for nothing. Then I contacted HP to inform them of the matter who were also hastily to avoid any assistance due to high work volumes, to assist and took almost a week to get back to me after speaking to an agent who asked me to email pictures of the device etc. I mailed them a few times after to follow up but no response to my email. A few days later someone responded on Whaysapp, HP advisor told me I becuase I never bought the laptop through HP direct they could do nothing and asked why didn't Makro just exchange it. Now I'm stuck with a laptop I invested my life savings on with the intended purpose to work from home and there's nothing anybody is willing to do to help me. The service received from Makro, Pinnacle, Ensure IT and HP is the worst I have ever experienced in my lifetime as a consumer!