Makro Otter ****** me my Bosch Washing Machine and failing to Refund back my money

This is beyong rediculous bad service. Makro mission statement clealy state otherwise

"To realize successful projects with innovative thinking and to keep the customer satisfaction at the highest level and to carry MAKRO to a world brand."

Complaint from Customers is second chance Entity is given to rectify not to ignore Customer feedbacks and quiry.

Request for basic consumer at which is to satisfaction of consumer needs and wants On the 25 September 2020, bought a unit of Bosch Front loader washing machine. On the 19 March 2023 unit was returned as it was faulty.

Unit was returned to Makro Ottery for assessment, technician from Bosch contacted me before the end of March to confirm that a call was logged and wanted to confirm where the unit was, informed the technician that i personally dropped the unit at Makro Ottery.

The Technician confirmed that when assessment is completed the actual incident report will be shared, that never happed. I tried to call the store more that five times unable to get hold of a lady who said i can contact her in order to get update regarding the progress regarding my unit. The lady who I dropped my unit to at Makro Ottery is Tohrerah.

On the 11 May 2023, finally visited the site and was attended by Edward. Not happy with the outcome of being sold a displayed unit which was the last on the promotion which was running at the time. Salesman guaranteed that since Bosch is well known of good quality i wont experience any issues regarding the unit. Within 2 years i returned a fualty unit. Which the incident report was never shared with me. Unit repaired and left at Makro Ottery and never returned to me. Makro Ottery have been in position of my unit for almost three months. Usure why.

I demand my money back as I no longer trust the unit bought at Makro Ottery. It is clear that Makro staff prefer certain race to shop at the store. Uplift Makro mission statement to certain individuals.

I demand that i also need to be attended as Customer irrelevant of my race and financial status.

Report review

M Makro's reply: 13 May 2023, 13:07

Good day Vuyolwetu, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order.

Private Reply V Vuyolwetu: 13 May 2023, 15:39

Thanks for speedy response

Private Reply V Vuyolwetu: 29 May 2023, 01:57

Today is the 29 May 2023. My matter is not resolved. This is totally unacceptable. What is happening regarding my query