Makro order - Order delivery for 3rd Dec is not delivered on 6th Dec

Order delivery for 3rd Dec is not delivered on 6th Dec Online order details were - Delivery by Tuesday, 03 Dec, but till today its packed . Each step of the order i had to contact them by telephone for them to move to the next one, today they have been so busy i could not get ahold of anyone, so my order is stuck. I need compensation for this **** because i have had to but the stuff i ordered from other shops because i expected them to be here on the 3rd. Now I'm at the mercy of the shop to deliver and i have absolutely no idea when they will decide to do so. Well done for this horrible service Makro.