EE
Eugene E
1 reviews | Active since Mar 2009
01 Sept 2024, 12:20
Makro Order Not Ready
Usually when I place an online order, it is processed quickly and I collect shortly after placing the order. Yesterday I placed an order only to be told it will be ready for collection today. However, I did not receive any notification this morning. I thus phoned the call centre, who told me Makro Newmarket would get back to me at 3PM. How is this possible if they close at 2PM? Do I need to cancel my order and get it elsewhere?
Helpful (0)
Replies (2)0
Replies (2)EE
Eugene E's updateReviewer Update
02 Sept 2024, 11:37Today, today's after placing an order, Makro e-mails me to say half the items I paid for are suddenly out of stock. What utter incompetence! I spent over six minutes on the phone now to cancel the balance of the order only to have the call cut out. I want a full refund in the next twenty-four hours, otherwise I will be taken this to the Consumer Council. Makro cannot get away with treating people like this.
EE
Eugene E's update02 Sept 2024, 11:37
Reviewer Update
Today, today's after placing an order, Makro e-mails me to say half the items I paid for are suddenly out of stock. What utter incompetence! I spent over six minutes on the phone now to cancel the balance of the order only to have the call cut out. I want a full refund in the next twenty-four hours, otherwise I will be taken this to the Consumer Council. Makro cannot get away with treating people like this.
EE
Eugene E's updateReviewer Update
02 Sept 2024, 14:43I just received notification from Makro to pick up the few items that they actually had in shock hours after I had cancelled the order because of Makro's atrocious service and incompetence. Tbis has just reinforced that negative view of Makro. Wake up! Fix your internal communication processes and fix your processes and attitude towards service delivery in general! Give me back all my money. Makro messed up and breached the sales contract, not me!
EE
Eugene E's update02 Sept 2024, 14:43
Reviewer Update
I just received notification from Makro to pick up the few items that they actually had in shock hours after I had cancelled the order because of Makro's atrocious service and incompetence. Tbis has just reinforced that negative view of Makro. Wake up! Fix your internal communication processes and fix your processes and attitude towards service delivery in general! Give me back all my money. Makro messed up and breached the sales contract, not me!