Makro order MAK*** not yet delivered after quite a long time

Item: Makro
Rating: 1
Author: Sonja M

Received an email last Wednesday, 10 April 2025 that the courier is busy packing the couch that I've already bought for R 8 700 is busy being packed, then it will be delivered. I sent Makro an email on Saturday to ask when will the product be delivered. They rep**** that my email have been forwarded to the correct division and up until now I had no feedback. What action does MAKRO want me to take so that I can just receive my product which I bought 2 weeks ago!!!???

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Replies (4)

Sonja M's updateReviewer Update

16 Apr 2025, 13:01

Thank you, it is highly appreciated...If the sofa can still be delivered today or tomorrow before the long weekend, please?

Sonja M's update16 Apr 2025, 13:01

Reviewer Update

Thank you, it is highly appreciated...If the sofa can still be delivered today or tomorrow before the long weekend, please?

Sonja M's updateReviewer Update

17 Apr 2025, 13:01

WHAT IS WRONG WITH YOUR COMMUNICATION. I PHONED YESTERDAY TO ASK FOR A REFUND PLEASE!! NOW I GET OTHER EMAILS TO SAY MY SOFA DELIVERY PROBLEM HAS BEEN ESCALATED. I WANT A REFUND PLEASE!!!!! PLEASE. I'M CONTACTING THE OMBUDSMAN NEXT. I'VE HAD ENOUGH OF YOUR POOR SERVICE.

Sonja M's update17 Apr 2025, 13:01

Reviewer Update

Sonja M's updateReviewer Update

17 Apr 2025, 18:53

And no, I am not an unreasonable person - this has just gone on for too long....

Sonja M's update17 Apr 2025, 18:53

Reviewer Update

And no, I am not an unreasonable person - this has just gone on for too long....

Sonja M's updateReviewer Update

05 May 2025, 17:16

Good day, can you please indicate to me when my refund of R 8700 will be paid into my bank account?

Sonja M's update05 May 2025, 17:16

Reviewer Update

Good day, can you please indicate to me when my refund of R 8700 will be paid into my bank account?