Makro Order #MAK***

I have placed an order for a few items online. There was a problem with one item which they refunded then when I was informed the last item also are problematic and they would refund that as well. It has been two almost three months going on and each time I call I get a different story with no results. This morning I wrote an email with prrove that they only refunded the one item and the other still outstanding/not refunded. I have included my bank statements as they claimed that they did refund me.