Makro order deliver delayed without customer update

Makro uses private individuals to deliver orders to their clients. Most appreciated as it helps in income generation for most unemployed citizens. My latest experience with my order came executed on the 01 March 2025 which I haven’t received to date, 13 March 2025 warrants I review the business.

The person that was due to deliver my parcel didn’t arrive on the 3rd after having called to ask what I had ordered from Makro and upon asking why the question, very odd and it was my first getting it. He told me cos of the rain, the labels are unclear after getting wet. I called the number the next day and the person confirmed having returned all parcel 📦 not delivered back to Makro.

I have called the Makro Customer Service call centre twice to get an update on the status of the delivery📦🚚 as there’s no communication nor update on my account/profile.

The call centre team confirmed the order is sitting with the store it was issued from - Makro Strubens Valley.