Makro order

Thank you for sharing what you're going to do regarding your suppliers. However, you are not addressing my order. Please reopen my order, debit me for the original purchase price as those items were on promotion when i bought them, and get my items delivered !

No excuses please !

Thanks

This is unacceptable !

You guys went and did your own thing without my consent. You must issue me a voucher so that I can repurchase the same items for the same price.

No excuses please!

The solution is simple...you re-open my order, debit my account (same price that I originally paid whilst the items were on promotion) and deliver my products.

What don't you understand?

I would appreciate a phone call to discuss this matter in detail and expect nothing less that you honoring my original purchase !

With all due respect, you guys are ***********. Now you're referring to the other stuff in my order which we've had no problem with. The items I'm querying is the partial order (the two digimark fans) that you guys cancelled when I enquired asking where's my products & when can I expect delivery.

Call me, or this is going onto ECR's consumer watch. This is not fair to me.

Also, why are you replying to me privately? Are you afraid the public will see just how *********** you are?

You say you had limited stock from the supplier yet the same items were still being advertised!

My issue now is I want to buy the product, but I'm not paying full price for it. I want it at the promotional price that I originally purchased it for.

The order was packed on time awaiting courier collection, yet come the day of delivery it was still not collected. Your online team promised to follow up and I was told that the supplier will re-open on 15 Jan 2025, however instead of following through with my delivery, the order was cancelled !

You need to monitor your service provider performances...your online team should have queried why the items were not uplifted on time...not me the customer putting my faith & trust in Makro thinking I'm going to get what I paid for but disappointingly did not receive. When I tried to get to the root cause of the problem I found it even more frustrating & annoying because of false promises made & I went to my local makro store 3 times before anyone was even able to give me some insight into my query.

You need to compensate for the price difference because it is not my problem that you cancelled my order without my consent and even when I instructed not to cancel the order you guys still went and did your own thing!

Honestly you guys don't understand or have a clue regarding my query to the point where I say with respect that you're team handling my query are ***********!