Makro order 68 days overdue and nothing despite repeated promises to attend to the matter

I shared a review on 27 September about an order not received from Makro since 31 July. I was delighted to receive an immediate response, although the customer service agent had the wrong order and had tried to call me despite my specifically requesting that they not call. I emailed to correct the order number immediately on 27 September. Since then I have followed up twice, but absolute silence. My 31 July order has STILL not arrived (68 days and counting). This has involved more than 30 emails to and fro. Such a simple issue. All I want is for my order to be delivered. Surely that's not too difficult to arrange? Please Makro????? Do not call. Email only please.