Makro only promise but do not deliver or refund

Dear Caitlyn,

I hope this message finds you well.

I am writing to express my extreme frustration and disappointment regarding the lack of response and action on my order inquiry and refund request. Despite multiple follow-ups and assurances from your end, I have received no update or resolution to my issue. This continued neglect is unacceptable and reflects poorly on Makro's commitment to customer service.

It has now been several weeks since the cancellation of my order for the ABS Faucet Spray Rotatable Head Tap, and I am still awaiting my refund. The repeated delays and lack of communication are causing significant inconvenience and concern.

I demand immediate attention to this matter and expect a clear and definitive response by the end of the day. Failure to address this issue promptly will leave me with no choice but to escalate this matter to higher authorities and consider further actions to protect my consumer rights.

Please ensure that my refund is processed without any further delay and that I receive confirmation of this action immediately.

I look forward to your swift response.

Sincerely,

Neels de Lange ***