Makro Online…were great service-wise, but have lost the plot

I ordered and paid for two bottles of brandy, but only received one. Pointed out that they were for Birthday presents and I needed the second bottle URGENTLY. Can’t get past the Customer(Couldn’t) Care Line staff. Insisted on being put thru to a Supervisor, which number remained unanswered for over eight minutes. Asked for Head office number, which was reluctantly given. I asked whether someone would actually answer that number. “Jaaaaa they do……..unless they don’t”

They didn’t!