Makro Online/Silver Lakes is completely useless

Makro Online/Silver Lakes is completely useless. This is now the third time I have utilized this service, and yet they never fail to disappoint.

Each time they take so long to process your order, until such a time your items are out of stock. Not only does the refund then takes ages to reflect in your account, but the items that they actually do deliver comes in bits and pieces, and only a quarter of your order is delivered.

Their customer care is non-existent, as no one can assist you, no reply on emails, no answering of calls, and when you reach someone, you are transferred from one *********** employee to the next. At the end of the day, you never receive what you order, or within the estimated delivery time.

This time I placed an order on the 26th of November 2021, with an estimated delivery time of 3 - 7 days. Yesterday was the 08th of December 2021, when they merely delivered half of my order. Again, there is no one to assist you or to sort out the problem, and the specific store does not answer any calls.

Makro has no idea how the online world works, please do not utilize this service.