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Nduduzo D

1 reviews | Active since Aug 2021

09 May 2025, 12:02

MAKRO Online's horrible service Makro Online Order number MAK*** : L Couch at R18999 Was delivered very late on the 11th of April, and shortly after it was delivered, the couch literally started falling apart within the first two weeks

MAKRO Online's horrible service Makro Online Order number MAK*** : L Couch at R18999 Was delivered very late on the 11th of April, and shortly after it was delivered, the couch literally started falling apart within the first two weeks. As I speak, there are now two springs sticking out under the couch on each module. These make an irritating click against the tiles every time somebody moves. I logged a return for the couch on Makro's app on the 26th of April and received an automated acknowledgement but no one actually followed up on the return. I emailed Makro online on the 29th of April regarding their silence about my return and still no one responded. I emailed again on the 30th of April and still got no response. I later called Makro online and was told they could see that a return was logged and they would investigate why arrangements hadn't been made to pick up the couch. I have now made several calls sent more emails and only ever get empty promises that never amount to anything.

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Replies (2)
ND
Nduduzo D's update15 May 2025, 10:42
Reviewer Update
Despite Makro's apologetic response on the 13th of May, I still do not know when they will pick up the couch I am trying to return. This continues to be a drawn-out horrible experience
ND
Nduduzo D's update22 May 2025, 09:28
Reviewer Update
13 Days have passed since my first review of Makro expressing my frustration at their failure to complete a legitimate return; 13 days and despite their private responses on Hellopeter, nothing has changed at all. I am still sitting with the faulty couch. Every time I send them an email I get no response. Every time I call them no one can put me through to a manager and if I insist on holding for one, my calls end up being cut. I logged the original return in April. May is now nearing its end. I have run out of options. I have never been this frustrated with a store's service before. The utter disregard for a customer's feelings is unbelievable. I find myself having to contemplate the pros and cons of legal action, just to resolve a return request.