kN
kreeson N
1 reviews | Active since Feb 2019
07 Feb 2019, 08:38
Makro online/Customer service
I bought a dishwasher online on the 10th of January 2019. Makro had a 'more for less deal' with it. It came with 3 packs of Finish dishwasher tablets (pack of 30s) free. The dishwasher was delivered around the 15th of January 2019, with no dishwasher tablets. I have called their Contact Centre 4 times since then to find out about the undelivered products. Each time I was told that they would contact the relevant store and get back to me with an update. To date, no one has gotten back to me. Makro online's customer service is terrible.
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Makro's replyOfficial
07 Feb 2019, 09:22Good day Kreeson
Thank you for bringing this to our attention
I'm terribly sorry to hear about the service that you've received from our online store and the national contact center. This is certainly not the type of service we'd like you to have and can assure you that the matter will be addressed with the relevant parties.
I've sent your information and contact details to the store and we will be in contact with you once there's any developments with regards to your complaint.
We appreciate your patience in this matter.
Regards
Otsiele Boikanyo
Thank you for bringing this to our attention
I'm terribly sorry to hear about the service that you've received from our online store and the national contact center. This is certainly not the type of service we'd like you to have and can assure you that the matter will be addressed with the relevant parties.
I've sent your information and contact details to the store and we will be in contact with you once there's any developments with regards to your complaint.
We appreciate your patience in this matter.
Regards
Otsiele Boikanyo
Makro's reply07 Feb 2019, 09:22
Official
Good day Kreeson
Thank you for bringing this to our attention
I'm terribly sorry to hear about the service that you've received from our online store and the national contact center. This is certainly not the type of service we'd like you to have and can assure you that the matter will be addressed with the relevant parties.
I've sent your information and contact details to the store and we will be in contact with you once there's any developments with regards to your complaint.
We appreciate your patience in this matter.
Regards
Otsiele Boikanyo
Thank you for bringing this to our attention
I'm terribly sorry to hear about the service that you've received from our online store and the national contact center. This is certainly not the type of service we'd like you to have and can assure you that the matter will be addressed with the relevant parties.
I've sent your information and contact details to the store and we will be in contact with you once there's any developments with regards to your complaint.
We appreciate your patience in this matter.
Regards
Otsiele Boikanyo