Makro online/Customer service

I have purchased an item/device from MAKRO online and i was very upset to find out that it is faulty! the device (speakers) are still under the warranty.

I struggled so much with your customer service to get it shipped back! from December 2018 till date i'm living without it! Music at home is an important daily routine of life. Honestly, i have been suffering since December 2018. If i only bought it from a local store everything would have been fine by now. At least I would have had a proper means of communication.

I have Called multiple times and been given conflicting stories on the status of the order, given empty promises that someone would call me back for an update, put on hold and ignored. I wasted a significant amount of money on airtime, simply because i needed to know what is going on.

I really do not think it is that difficult to communicate with your customers, keep them updated and attend to their problems/needs! that is what is customer care is!

I think i have learnt lesson very well and came up with the conclusion that Makro seriously lacks the capacity to provide a decent customer service.