MAKRO ONLINE/CAPE GATE - I WANT & NEED ALL OF MY MONEY!

About a month ago I made an online order at Makro for essential items, I got a notification telling me majority of the items were out of stock. When I got the notification I tried on the very same day by email and calling the call centre to cancel my order and was told my query was escalated to the store. I called the call centre numerous times and I was advised to tell the couriers to return the order to the store and a return/cancellation would be processed and I would be refunded back all my money. After numerous calls to the call centre and emails, I received a portion of the purchase amount and not the total purchase amount. When I check online the status of my order it says delivered but I didn't receive any items on that order. Last week on Thursday or Friday I received a call from a lady at Makro Cape Gate saying my order would be delivered by latest Wednesday 20, as I write this I have not received my order or my money for that order. It is sad and disappointing that someone has to resort to writing bad reviews in order to be assisted or acknowledged.