1 reviews | Active since Sept 2018
Makro Online/Cape Gate has Pathetic After Sale Support
Purchase reference-MAK ********** I purchased a KIC 344L combi fridge from Makro online 18/3/2019,which I think was delivered by Cape Gate branch. Paid R4692.31 with delivery. The item arrived a few days later. Noticed item came without the wine rack,as advertised,delivery guy noted the missing item,as I made mention of it. I phoned customer care&still to date I've been getting excuses of it being on it's way. Secondly,since day 1 this fridge has been excessively noisy¬ normal refrigerator noises,but the kind that suggests it is getting ready to crash.You can't lie in bed at night&a supposedly brand new fridge is sounding like it is moaning,struggling to gasp for air,never ever heard the likes of it. I complained in an email last week&still no reply. Seems Makro online,or Makro Cape Gate can not successfully uphold After Sales Support to their customers&to me this is not on,completely unacceptable. Seeing that they have taken so long to deliver my item¬ attended to my needs,I want a full refund of my item purchased&they should collect their item,which I feel is going to become a problem to me in the near future.
Lance Brown Makro Card- ********** 1
We are sorry to hear about your recent experience that you had with the fridge that you have purchased from us.
We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional experience.
We have escalated this to the online management for it to be looked into and for preventative measures to be put in place.
Once any feedback is received we will be in contact with you.
Regards,
Hellopeter Team
We are sorry to hear about your recent experience that you had with the fridge that you have purchased from us.
We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional experience.
We have escalated this to the online management for it to be looked into and for preventative measures to be put in place.
Once any feedback is received we will be in contact with you.
Regards,
Hellopeter Team