Makro online - zero service delivery

Processed an order with Makro online 02/08/2020 with Order Ref. #: MAK***. First issue experienced was that once the checkout process was concluded over 50% of the items were removed from the order by Makro with zero indication as to the reason why i.e. lack of available inventory. This is the second time in the space of a month that an online order I have processed has been virtually halved by Makro. There is absolutely no indication at the point of populating the shopping cart. that items are out of stock which in my mind is a huge failure on Makro's behalf. Second issue is that the order has been sitting for a week now with the status 'Handed to courier'. I am having great difficulty understanding how an order that has been 'handed to courier' has not been delivered in over a week. Third issue is that Makro's so-called 'call centre' simply does not work as calls are never answered. Final issue is that Makro runs a black hole for an email system as irrespective of how many emails are sent inquiring about an order there is zero response. Bottom line is that Makro Online is incapable of any service delivery and they should close this part of their business down and rather stick to running a traditional 'brick & mortar' style retail operation and leave the online realm to companies such as Amazon.com which get it right. Anyone considering using Makro Online is advised to avoid this channel of business as they simply are incapable of any service delivery.