CM
Cathrine M
1 reviews | Active since Jan 2018
12 Sept 2019, 16:25
Makro online your customer service sucks !!
OmG Makro customer service sucks. Inplaced an order on the 4th of September with the expected delivery 11 September. There hasnt been any feedback or follow up on my purchase. Instead am the one chasing and foning only to be told my order is still with a 3rd party supplier in freaking Cape Town. This order was urgent. Please be truthful with your delivery times. !!! Am dissapointed for days. Will take my business elsewhere nextime.
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Replies (2)
Makro's replyOfficial
13 Sept 2019, 10:21Good day Cathrine,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience the delay has caused you. We will contact the relevant departmental management to assist and as soon as feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience the delay has caused you. We will contact the relevant departmental management to assist and as soon as feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply13 Sept 2019, 10:21
Official
Good day Cathrine,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience the delay has caused you. We will contact the relevant departmental management to assist and as soon as feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience the delay has caused you. We will contact the relevant departmental management to assist and as soon as feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
CM
Cathrine M's updateReviewer Update
16 Sept 2019, 10:2448 hours long passed. Still no response, If you cant deliver please can I have my money back.
CM
Cathrine M's update16 Sept 2019, 10:24
Reviewer Update
48 hours long passed. Still no response, If you cant deliver please can I have my money back.