hH
helen H

1 reviews | Active since Dec 2016

07 Mar 2025, 16:26

Makro Online ***** you should be ashamed of yourselves!

Shame on you Makro SA for ****ming innocent customers on your Online Portal. Shocking! Placed and paid for an order yesterday 6 March 2025. Received all the relevant email and message confirmations as usual. Today I was informed of the imminent delivery umpteen times via SMS and Email including the name and number of the courier whom I called. The courier cut my first call then couldn't hear or understand me on the 2nd call so sent a message and WhatsApp. It resulted in a steamy conversation and I was accused of not understanding the delayed text that was WhatsApp'd to me but doesn't show on my phone (Message now deleted from WhatsApp). Tshepo at the Makro Hotline ***dropped my call once and transferred me to another number that wasn't answered on the second call. On the first call he asked for the order number and told me it was incorrect even though I was reading from the invoice. He advised me to log onto my Makro portal and low and behold my order and payment from yesterday is not reflecting. I have reported a ***** case to my bank. Wendy Knowler Hellopeter.com Beware Makro SA Online Shoppers!

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Replies (1)
hH
helen H's update12 Mar 2025, 11:04
Reviewer Update
I received a call from Makro Head office yesterday and my review and experience has been noted. It took a while for someone from Makro to respond.