Makro Online WORST SERVICE with absolutely NO consumer rights.

DO NOT USE MAKRO ONLINE. I pray my calls have been recorded for "security reasons'. Worst online service ever - NASTY background workers! I ordered from eManzimtoti a green couch for my flat in Toti. I ordered through searching in google. I used MY Toti address for delivery. "Somehow my Jhb address came up" (Makro card??) Makro delivered to my Jhb address. My janitor signed. I was not phoned nor sent an sms by courier to inform of imminent delivery. I had no idea it was to be delivered in JHB until 30 mins AFTER delivery - when I immediately started to deal with the "CUSTOMER" care line. Makro REFUSED TO COLLECT AND REFUND THE MONEY. 3 long calls with really lovely call cenre personal that did try to assist - but Makro refused all my rights. They refused to add a handling fee to send another from the eManzimtoti branch. Refused to take this one (STILL PACKAGED) back. At first, I was promised they would collect, refund the money, and I will need to reorder. "Chava" my third call centre assistant even took the time to assist me to install an app on my phone, request the return, and submit - BUT MAKRO NOW CLAIMS I DID NOT DO THIS!!!! The third party has no problem with the return - spoken directly to them. Wrapped, unused, notified within an hour, third party in agreement -