MAKRO ONLINE WORST SERVICE EVER

Makro online. I will never again make a purchase with you ever again. I am experiencing the worst service ever. I made a purchase online on the 28 Dec 2023 and they delivered the wrong item. A month later i am still not getting any joy. They only collected the item around the 15th of Jan 2024. Till today my matter is not resolved i call almost everyday and i am not being assisted. I have been patient for over a month now and gave them a chance to exchange my goods . I was told that they are going to refund. Even now nothing is happening. What does customer service mean to Makro ? I have to call everyday for my money ? And no one seems to take my query seriously including the team leader at the JHB call centre. Some of them are not even responding to my email request (instead i get an email to complete a survey because they keep closing the ticket created online) below are the names of everyone that touched that query and are not assisting : Busi Radebe (team leader jhb) Karabo Montana Norman Dilley Gundo Siwada Pauline Koena Bongani Khubeka Thabo Mokalapa Norman Gundo I have now been holding on the line to speak to a team leader at jhb call centre , 17 mins later and i am still holding. Can makro refund my money so i can cut ties with them. I have had enough!!