1 reviews | Active since Aug 2019
Makro Online, WORST F**KING service ever!
I have honestly received the worst service from Makro Online! I ordered a desk, waited about a month for delivery, I PUT LEAVE IN from my work to be home to receive my package on the day that Makro said the delivery was going to be(I received this info via sms). I waited the whole day and I had to phone customer care only for them to tell me that there was no stock of this item. No one even phoned me to inform me of this. After this, I have phoned customer care a few times, emailed them a few times to have someone phone me back to scedule a day and time for delivery, which never happened. They showed up at my house with my delivery about half a month later,(I wasn't notified of my delivery for that day) and I was at work at that time and I wasn't able to receive my package because customer care doesn't seem to be reading their F**king emails. I had to wait another week to finally receive my package.
There was no communication from Makro's side on anything! I am very ****ed off and will not be using their services again.
I am also still waiting for someone to phone me back because I needed my complaint to be heard and still nothing!!!
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you.
We will contact you shortly to listen to your concerns and assist.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you.
We will contact you shortly to listen to your concerns and assist.
Kind Regards,
Makro Hellopeter Team
