kK
kiegz K
1 reviews | Active since Jun 2016
20 Jan 2025, 08:46
MAKRO ONLINE WORST EVER !!!!!!!!! THEY WILL INCORRECTLY SUPPLY AND MAKE YOU BEG FOR YOUR MONEY !
Purchased a item from Makro online 11th Dec and Delivered on the 13th ,Item wasn't opened till Christmas as it was a gift and the item was incorrectly supp**** (MAK***) ,totally different to what i ordered ,i logged the return on the 25th Your Return Request Details Refrence number***0 Date created25 December 2024
i have called in numerously and liaise on WhatsApp and email -escalations ? they dont care at all ?
Makro online keeps stating its a 3rd Party supplier but i have paid Makro not the supplier ?
the item wasnt collected to date and its been a nightmare dealing with Makro.
Makro support is the worst in the country and their lack of feedback and accountability and communication is outrageous -how a big store of such ,can treat customers and literally rob customers and maker them beg for their money rightfully due !
Does Makro not follow the consumer goods and services as per CPA ? Its a mess
i have been going in circles and currently seeking legal including the NCC Lodgment.
i would give makro a -0
Helpful (0)
Replies (2)0
Replies (2)kK
kiegz K's updateReviewer Update
28 Jan 2025, 15:00this response below is frustrating me more.....its gonna be a week soon since returned ! its already 6 weeks from original purchased and 5 weeks since returned logged
this is not good enough ! and i don't feel this complain is receiving the necessary attention considering all facts and events
its unacceptable ! and i will be going back to my legal team
| Trivino Williams (Makro)Jan 28, 2025, 08:53 GMT+2Hi Kiegen,
Thank you for getting in touch with us.
We are sorry for the service that you have received from us.
We have contacted the relevant team and once we have received feedback we will revert back to you.
If you need any further assistance, kindly reply to this email.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
this is not good enough ! and i don't feel this complain is receiving the necessary attention considering all facts and events
its unacceptable ! and i will be going back to my legal team
| Trivino Williams (Makro)Jan 28, 2025, 08:53 GMT+2Hi Kiegen,
Thank you for getting in touch with us.
We are sorry for the service that you have received from us.
We have contacted the relevant team and once we have received feedback we will revert back to you.
If you need any further assistance, kindly reply to this email.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
kK
kiegz K's update28 Jan 2025, 15:00
Reviewer Update
this response below is frustrating me more.....its gonna be a week soon since returned ! its already 6 weeks from original purchased and 5 weeks since returned logged
this is not good enough ! and i don't feel this complain is receiving the necessary attention considering all facts and events
its unacceptable ! and i will be going back to my legal team
| Trivino Williams (Makro)Jan 28, 2025, 08:53 GMT+2Hi Kiegen,
Thank you for getting in touch with us.
We are sorry for the service that you have received from us.
We have contacted the relevant team and once we have received feedback we will revert back to you.
If you need any further assistance, kindly reply to this email.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
this is not good enough ! and i don't feel this complain is receiving the necessary attention considering all facts and events
its unacceptable ! and i will be going back to my legal team
| Trivino Williams (Makro)Jan 28, 2025, 08:53 GMT+2Hi Kiegen,
Thank you for getting in touch with us.
We are sorry for the service that you have received from us.
We have contacted the relevant team and once we have received feedback we will revert back to you.
If you need any further assistance, kindly reply to this email.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
kK
kiegz K's updateReviewer Update
28 Jan 2025, 15:03this response below is frustrating me more.....its gonna be a week soon since returned ! its already 6 weeks from original purchased and 5 weeks since returned logged
this is not good enough ! and i don't feel this complain is receiving the necessary attention considering all facts and events
its unacceptable ! and i will be going back to my legal team
| Trivino Williams (Makro)Jan 28, 2025, 08:53 GMT+2Hi Kiegen,
Thank you for getting in touch with us.
We are sorry for the service that you have received from us.
We have contacted the relevant team and once we have received feedback we will revert back to you.
If you need any further assistance, kindly reply to this email.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
this is not good enough ! and i don't feel this complain is receiving the necessary attention considering all facts and events
its unacceptable ! and i will be going back to my legal team
| Trivino Williams (Makro)Jan 28, 2025, 08:53 GMT+2Hi Kiegen,
Thank you for getting in touch with us.
We are sorry for the service that you have received from us.
We have contacted the relevant team and once we have received feedback we will revert back to you.
If you need any further assistance, kindly reply to this email.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
kK
kiegz K's update28 Jan 2025, 15:03
Reviewer Update
this response below is frustrating me more.....its gonna be a week soon since returned ! its already 6 weeks from original purchased and 5 weeks since returned logged
this is not good enough ! and i don't feel this complain is receiving the necessary attention considering all facts and events
its unacceptable ! and i will be going back to my legal team
| Trivino Williams (Makro)Jan 28, 2025, 08:53 GMT+2Hi Kiegen,
Thank you for getting in touch with us.
We are sorry for the service that you have received from us.
We have contacted the relevant team and once we have received feedback we will revert back to you.
If you need any further assistance, kindly reply to this email.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
this is not good enough ! and i don't feel this complain is receiving the necessary attention considering all facts and events
its unacceptable ! and i will be going back to my legal team
| Trivino Williams (Makro)Jan 28, 2025, 08:53 GMT+2Hi Kiegen,
Thank you for getting in touch with us.
We are sorry for the service that you have received from us.
We have contacted the relevant team and once we have received feedback we will revert back to you.
If you need any further assistance, kindly reply to this email.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***