1 reviews | Active since Jun 2014
Makro Online Worst E-Commerce Site Ever
I purchased a JoJo tank from Makro Online on 12/09/2019, Online order #MAK***. Makro Centurion sent me an old, defective Tank and I requested an online return the very next day. I also contacted the call centre to log the return. After not hearing from Makro in over a week I went to Marko Strubensvalley for assistance. Lindo at Strubensvalley guaranteed me that he would get Annemarie at Centurion to arrange a pickup of the tank by no later than 30 September and that Strubensvalley would deliver a new tank to me the very next day. After numerous calls to Lindo and many promises, I still sit with the defective tank I received almost a month ago. This is pathetic service from Makro, I will never purchase from Makro Online every again!!!
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team