MAKRO ONLINE + WORST CUSTOMER SERVICE = WILL NOT RECOMMEND

Worst 1st time experience ever!!!

Placed an order on the 12th of August 2024, money deducted the works, I later received an email saying the item ordered wasn't in stock, I phoned just after, to cancel the whole order. I was told that the cancellation will be processed and reference numbers were provided.

The next day (13th August) the 1st parcel arrived, did not even sign for it, it was left at reception by The Courier Guy. I phoned again and asked why the parcel was delivered, they advised it was escalated to the store but it would take 48hours.

The 14th August 2024 the second parcel was delivered, again left at reception by Courier Guy without a one time pin being provided by myself and surprise surprise the box has been tampered with, the seal broken and one of the items were missing. Once again I phoned in to ask why was the parcels delivered even after cancelling. The lady from the call center advised that the cancellation was given through and Refund will be processed. (Refund confirmation received via email 13th August 2024.)

I received an email (Ayanda Siyoyo Mothibi) asking to return the items online so that collection can be arranged but got an error message and said I must query it. I send an email on 15th August 2024 to Ayanda asking how must I return the items if I don't even have the option since then absolute silence.

19th August 2024 I phoned in again because apparently customer service is non existent, I was told that the refund hasn't been processed yet as the items must be collected first, he advised that he has queried it with the Store and they will be in contact with me, but I can phone them from my side as well. I phoned Makro Carnival @ 09:51 and was told they will phone me back they just have a system issue. It is now 15:46 without any form of response.

HOW MUST I RETURN ITEMS THAT SHOULD'VE NOT BEEN DELIVERED IN THE FIRST PLACE & HOW WILL I GET MY REFUND???????????????????????????