Makro online, worst customer service

My son ordered cutlery and crockery from you guys on the 7 March, the crockery box arrived all dented and bashed and every single plate and mug was broken. He tried to log a return only to be told, he needs to take it up with the delivery company. I find this appalling and that you cant even do a return or refund on the poor state of your packaging. I have photos to show the box, packaging and broken goods. I have always been a supporter of Makro but this was the last. I will definitely take this matter further to the consumer complaints and post it on every social group.