MAKRO ONLINE: WORST COMPANY, DELIVERING DAMAGED GOODS TWICE AND LACK OF CUSTOMER SERVICE

I bought a chair from Makro online on 12 April 2024. It was delivered on 17 April. It came in the wrong packaging and was scratched and misaligned. It was returned on 18 April. Up until 30 April I was not getting feedback because no-one calls or contacts you. Eventually I asked for a refund and bought a new chair from Makro. It was delivered on 6 May 2024. This time it was delivered with a tear on the top part of the chair. I sent Makro a message and photo on various platforms and they have not yet responded. The are unresponsive and unaccountable. They keep deferring without any consideration for customer service. I was never compensated for the delays and the lack of accountability. Now I am with the same problem and no-one at Makro has contacted me to say they will rectify this. I fear it is the same as before. DO NOT PURCHASE FROM MAKRO ONLINE.