MAKRO ONLINE WORST AFTER SERVICE

Good day

Since my last email sent 25-03-2025 no response from the team. It is highly frustrating that we purchase items from the online sector and the after service is pathetic. I have been trying since February to book our power tools for repairs that we had purchased which was then under 6 months,I am told I need to log a return via the online way. I am telling them it's not allowing me to do just that hence i am calling in. I was given a ***, told mam somebody will call you Till day nobody has called us. Every second day since then I am on call with online service agents to be told it's logged they can see but no proper feedback. On 8-04-2025 a lovely lady helped me. I forgot to get her name, she logged a repair for me , I received the email in reference and was told the courier will pick up my items no later than 14-04-2025. 14-04-2025 came and went. It's now 17-04-2025 repair is still here waiting to be collected to go to the repair center,this is absolutely the worst experience i had with online shopping service. I use those items for my work purposes, I got to hire these tools which cost me a fortune. This is definitely our first and last shopping with a service provider like this, i waited patiently almost two months, those items that were not cheap. Till date 08-05-2025 items have not been picked up. Numerous emails have been sent no response from the team. Same excuse courier is back logged for a month now