MAKRO ONLINE - WORSE SERVICE EVER !!

WORSE ONLINE SERVICE EVER !!

I placed on online order with Makro on 7 February. Estimated delivery time 2 - 5 days. When I checked on 14 February what the status of my delivery was, it showed that the order has been packed on the 12th but not yet handed over to the courier. I waited until the 17th, checked again just to find that it still shows that my order has still not been handed to the courier. I sent a email to the address supp**** for queries, I received 2 replies, second one indicating that my query has been handed over to Market place and that I will receive feedback asap. Feedback that I still haven't received by the way.

I decided to phone Makro personally yesterday. I spoke to a very nice lady who tried her best to help to but unfortunately could not give me an answer as to where my order was ??????? Apparently she could not get hold of the people at the Market Place section??????? How can Makro not know what is happening. How can they not get hold of their own people????

This is utterly ridiculous !!!

Before we ended the conversation the lady promised me that my order will be delivered at the latest today, but yet when I checked again this morning my order still just shows packed and not handed to the courier.

Is it really this difficult to track a order and to find out when it will be delivered???

After this experience I will NEVER again use Makro Online !!!