Makro Online - Wont deliver or Refund Oder 2 Weeks Old

I placed an order MAK*** and paid for it on the 24th of September 2019 and up until now i have not received it. I have spent the last 2 weeks calling the call centre right through to a Manager on ***. I'm sent from pillar to post every time as no one can help me. After spending 22k on groceries including delivery im highly disappointed. If i could get my money back and go somewhere else and buy groceries for my family i would. Now im stuck with no groceries or the money. I feel not only let down but taken advantage of by a big corporate which feels there are no consequences for its behaviour.