CS
Collen S

1 reviews | Active since Feb 2021

02 Feb 2021, 13:40

Makro online will make your life hell when they have to refund you

I bought a TV online at makro on the 19th of January and then I changed my mind whilst in store because I saw another TV set that I liked and then cancelled the order immediately on the same day for a refund and was promised it will reflect on my acc within 7 days and because I thought they will keep their promise I then bought another TV set on the same day & guess what I am still waiting for my refund to date and has made several phone calls, DM them on twitter and emailed without any success and I am really angry with their service because now my debit orders are returning... online shopping@makro is hell to deal with when it comes to giving refunds I curse the day I made that order they are pathetic to say the least and I think they don't care about other people's feelings

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Replies (1)
Makro
Makro's reply02 Feb 2021, 15:18
Official
Good day Collen,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we assure you that we wil address the refund matter internally with the relevant personnel from the store and thereafter get back to you with concrete feedback shortly.

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team