EZ
EL Z
1 reviews | Active since Dec 2019
03 Oct 2024, 14:31
Makro-online - where customers go to never want to buy online again
TERRIBLE TERRIBLE TERRIBLE service and communication. I ordered 3 items. One was delivered. For the 2nd item I had to call them to know that there was no stock after a week past with no real accurate communication, I cancelled the order and it took more than 2 weeks to refund. The came te 3rd item... Oh my word... I cancelled the purchase also after I learned they had no stock, after calling them (call number 7 or 8 by now), then after the cancellation an item was delivered, the wrong item. Still not collected, still not refunded on about 4 weeks after it all went south. I would not recommend to use this service, Makro does not have the supply chain or systems to manage a online shop.
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Replies (1)Makro's replyOfficial
07 Nov 2024, 13:12Hi El Zyl, sorry for the delayed response. We sincerely would like to apologize for the inconvenience that this has caused. We value your feedback and that we will work hard to improve our service .
Makro's reply07 Nov 2024, 13:12
Official
Hi El Zyl, sorry for the delayed response. We sincerely would like to apologize for the inconvenience that this has caused. We value your feedback and that we will work hard to improve our service .
