GV
Garth V
1 reviews | Active since Jun 2012
06 Nov 2019, 08:59
Makro Online, what a waste
After ordering candles for our wedding om the 21st of October, the order was finalised and it stated 2 to 5 working days for delivery. Today is November 6. No candles and no more need for them as wedding has passed. Utterly dissapointed. Followed up on numerous occasions. With automatic replies such as below, the order of proceedings thus far.
Automatic reply: Your enquiry (ticket #343228) is with The Makro Marketplace Support Team for follow-up
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
06 Nov 2019, 12:06Good day Garth,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. Please be advised that we just tried calling you on the numbers provided to assist you further, to no avail.
We will contact our couriers as your order is currently with them and revert feedback to you the soonest received.
Feedback is to be relayed within 48 hours
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. Please be advised that we just tried calling you on the numbers provided to assist you further, to no avail.
We will contact our couriers as your order is currently with them and revert feedback to you the soonest received.
Feedback is to be relayed within 48 hours
Kind Regards,
Makro Hello Peter Team
Makro's reply06 Nov 2019, 12:06
Official
Good day Garth,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. Please be advised that we just tried calling you on the numbers provided to assist you further, to no avail.
We will contact our couriers as your order is currently with them and revert feedback to you the soonest received.
Feedback is to be relayed within 48 hours
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. Please be advised that we just tried calling you on the numbers provided to assist you further, to no avail.
We will contact our couriers as your order is currently with them and revert feedback to you the soonest received.
Feedback is to be relayed within 48 hours
Kind Regards,
Makro Hello Peter Team
GV
Garth V's updateReviewer Update
06 Nov 2019, 12:43Thank you for the feedback. I have been in meetings the whole day and will check my missed calls.
GV
Garth V's update06 Nov 2019, 12:43
Reviewer Update
Thank you for the feedback. I have been in meetings the whole day and will check my missed calls.
Makro's replyOfficial
06 Nov 2019, 12:54Hi Garth,
We have sent you an email, with feedback regarding this matter.
Kind Regards,
Makro Hello Peter Team
We have sent you an email, with feedback regarding this matter.
Kind Regards,
Makro Hello Peter Team
Makro's reply06 Nov 2019, 12:54
Official
Hi Garth,
We have sent you an email, with feedback regarding this matter.
Kind Regards,
Makro Hello Peter Team
We have sent you an email, with feedback regarding this matter.
Kind Regards,
Makro Hello Peter Team