Makro online website

To all Makro shopping clients,

We would like to bring an important matter to your attention and strongly advise you to exercise caution when using Makro's online ordering website. Our recent experience with the platform has been incredibly disappointing and raises concerns about the company's integrity and customer service.

Last week, we made a purchase of a set of cast iron pots through Makro's online website. The order totalled R2000.00, and we promptly made the payment. We were provided with an order delivery number, with an estimated delivery time of 2 to 5 working days.

On the third day, we decided to inquire about the status of our delivery, as we were eager to receive our purchase. The call centre assistant, if one could even call her that, informed us that we could now anticipate delivery on the following Thursday – a week later. This was both frustrating and concerning, as it exceeded the advertised delivery time.

Today, we received a message from Makro stating that the item was out of stock and that we would be refunded within 2 to 14 days. The apology they offered seemed hollow and did nothing to rectify the situation. What is even more alarming is that we have since discovered that there are numerous individuals who, after the 14-day period has elapsed, have yet to receive any form of reimbur*****t. These people are left without the product they paid for, a clear indication of Makro's disregard for their customers' well-being.

The fact that Makro is exploiting an online platform to swindle people out of their hard-earned money is deeply concerning. Not only are they failing to provide the products promised, but they are also refusing to refund the customers they have wronged. This kind of behavior is unacceptable and warrants immediate action.

We believe it is necessary to bring this matter to the attention of relevant authorities, such as Carte Blanch and the National Consumer Commissioner. Exposing Makro's deceptive practices and holding them accountable for their actions may help prevent others from falling victim to their schemes.

We urge all Makro shopping clients to be cautious when placing orders through their online website. Consider alternative options or visit their physical stores for a more reliable shopping experience. Together, we can demand better standards and ensure that companies like Makro are held accountable for their actions.

Let this be a reminder that as consumers, our voices matter, and we have the power to demand fairness and transparency from businesses.