MAKRO ONLINE - WASTE OF TIME AND NO ASSISTANCE

I am highly frustrated and angry. I ordered an item on 10th June online for locker collection. I received SMS saying the order has been dispatched for locker collection on the 15 June and that the pin would be sent shortly I had kept checking online and my order said 'in progress' (STILL WITH NO PIN RECEIVED) Yesterday I check online and my order says completed and when I track my order says ready for collection I call Makro yesterday they said I will receive a pin today It is now 4pm - I have been on calls the entire day trying to get through to customer care and I have called all numbers and have not spoken to ONE person yet. My order has either been ****** or is sitting in the locker and I cant collect because I dont have the pin. This is ridiculous and Makro SA you need to assist urgently

I am not ordering online EVER again from Makro and this is extremely bad service

I expect to be called urgently

Kind regards